Systrixit.com (“we”, “us”, or “our”) is a travel technology company that provides Software as a Service (SaaS) solutions. This Privacy Policy describes how we collect, use, and disclose your information in connection with your use of our website and services.
Information We Collect
We collect several types of information for various purposes to improve our services to you.
- Personal Information: We may collect personal information, such as your name, email address, phone number, and company name, when you register for an account, contact us for support, or subscribe to our newsletter.
- Usage Data: We may collect usage data about your interaction with our website and services. This data may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on those pages.
- Support Information: When you contact us for support via phone, email, or WhatsApp, we may collect information related to your support request, such as the nature of your problem, the steps you have taken to troubleshoot, and any relevant communication history.
WhatsApp API
We use the WhatsApp Business API to provide support to our customers. When you communicate with us through WhatsApp, WhatsApp will share certain information about you with us, such as your phone number and profile picture. We will only use this information to provide you with support and will not share it with any third party without your consent.
Use of Information
We use the information we collect for various purposes, including:
- To provide and improve our SaaS solutions
- To process your support requests and provide customer service
- To send you important information about our services, such as updates, security alerts, and support announcements
- To send you marketing communications, if you have opted-in to receive them (you can unsubscribe at any time)
- To comply with legal and regulatory obligations
Data Sharing
We may share your information with third-party service providers who help us operate our website and services. These service providers are obligated to keep your information confidential and use it only for the purposes we have specified.
We will not share your information with any third party for marketing purposes without your consent.
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.
Your Rights
You have certain rights regarding your personal information. These rights may vary depending on your location. These rights may include:
- The right to access your personal information
- The right to rectify inaccurate personal information
- The right to request the erasure of your personal information
- The right to object to the processing of your personal information
- The right to withdraw your consent (where applicable)
Children’s Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our servers.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at support @ systrixit . com
Additional Notes for WhatsApp API
- You can revoke your consent for us to use your WhatsApp information at any time by blocking our WhatsApp number.
- We will only store your WhatsApp information for as long as it is necessary to provide you with support.
- We will not use your WhatsApp information for any other purpose than providing support without your consent.